Terms/Privacy
Introduction
Welcome to Changing Gear Vehicle Solutions (“we”, “our”, “us”). By using our services, including mobile mechanics, vehicle recovery and transport, scrap car recycling, and courtesy car cover, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these terms carefully before using our services.
1. Services Offered
1.1 Mobile Mechanics
Our mobile mechanics service provides on-site vehicle repair and maintenance. We strive to offer reliable and professional service at your location. However, some repairs may require transportation to a designated facility.
1.2 Vehicle Recovery and Transport
We offer vehicle recovery and transport services for vehicles that are immobile or need relocation. Our team is equipped to handle various types of vehicles, ensuring safe and efficient transport.
1.3 Scrap Car Recycling
Our scrap car recycling service allows you to dispose of your old or damaged vehicle in an environmentally friendly manner. We ensure that the vehicle is dismantled and recycled according to environmental regulations.
1.4 Courtesy Car Cover
Our courtesy car cover provides a temporary replacement vehicle while your car is being serviced. Customers must provide fully comprehensive insurance for the courtesy car during the period of use.
2. Customer Responsibilities
2.1 Accurate Information
Customers are responsible for providing accurate information regarding their vehicle and the nature of the service required. Any misinformation may lead to delays or additional costs.
2.2 Accessibility
Customers must ensure that their vehicle is accessible for our team to perform the required service. This includes providing any necessary access codes or permissions for gated areas.
2.3 Insurance
Changing Gear Vehicle Solutions is not liable for any damages caused to customers’ property while in our possession. It is the customer’s responsibility to acquire appropriate insurance coverage before using any of our services.
2.4 Courtesy Car Terms
By using our courtesy car service, customers agree to the following terms:
- Responsibility for Insurance: Customers must provide fully comprehensive insurance for the courtesy car during the period of use.
- Condition of Vehicle: Customers agree to return the courtesy car in the same condition as it was provided, excluding normal wear and tear.
- Mileage Limitation: Customers agree to adhere to the mileage limitation set by Changing Gear Vehicle Solutions.
- Fuel Policy: Customers agree to return the courtesy car with the same level of fuel as provided.
- Liability for Damage: Customers are liable for any damage or loss to the courtesy car not covered by their insurance.
- Prohibited Use: Customers agree not to use the courtesy car for any illegal activities or in a manner not covered by the insurance policy.
3. Payment Terms
3.1 Quotes and Estimates
All quotes and estimates provided are based on the information given by the customer. Final charges may vary depending on the actual condition of the vehicle and the extent of the required service.
3.2 Payment Methods
We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payment is due upon completion of the service unless otherwise agreed upon in writing.
3.3 Late Payments
Any late payments may incur additional charges. We reserve the right to suspend or terminate services if payment is not received in a timely manner.
4. Liability
4.1 Limited Liability
Changing Gear Vehicle Solutions will not be held liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.
4.2 Property Damage
We are not liable for any damages caused to customers’ property while in our possession. It is the customer’s responsibility to ensure their vehicle is properly insured before engaging our services.
4.3 Force Majeure
We are not liable for any failure or delay in performing our obligations under these terms due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of war.
5. Cancellations and Refunds
5.1 Cancellation Policy
Customers may cancel their service request at any time before the service is performed. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
5.2 Refunds
Refunds will be issued at our discretion and will depend on the nature of the service and the reason for cancellation.
6. Service-Specific Terms
6.1 Recovery and Breakdown Service
- Emergency Assistance: We provide 24/7 roadside recovery and breakdown assistance. Our team will aim to reach you as quickly as possible to provide necessary support.
- Safe Transport: Vehicles will be transported safely to the desired location or to our designated facility if further repairs are needed.
- Customer Presence: The customer or an authorized person must be present at the vehicle location to provide necessary access and information.
6.2 Mobile Mechanics
- On-Site Repairs: Our mechanics will conduct repairs and maintenance at your specified location. In cases where on-site repair is not possible, we will transport the vehicle to our facility.
- Service Scope: Customers must accurately describe the vehicle issue to ensure we bring the correct tools and parts. Additional visits may incur extra costs if initial information was incomplete.
7. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.
8. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is the customer’s responsibility to review these terms periodically.
9. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Changing Gear Vehicle Solutions
Phone: 07395 188312
Email: info@changinggear.co.uk
Web: www.changinggear.co.uk
By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
Privacy Policy
Introduction
Welcome to Changing Gear Vehicle Recovery (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [insert website URL] (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
- Usage Data: Information about how you use our Site, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
- To Improve Our Site: To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
- To Communicate: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
- To Notify: To notify you about changes to our service.
- To Ensure Security: To keep our Site safe and secure.
Cookies
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.
What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by online service providers to facilitate and help to make the interaction between users and websites faster and easier, as well as to provide reporting information.
Types of Cookies We Use
- Strictly Necessary Cookies: These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
- Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works.
- Functionality Cookies: These are used to recognize you when you return to our Site. This enables us to personalize our content for you and remember your preferences.
- Targeting Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests.
How to Manage Cookies
You can manage cookies through your web browser settings. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Disclosure of Your Information
We may share your personal data with:
- Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimization of our Site.
We may also disclose your personal data to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Changing Gear Vehicle Recovery, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Rights
You have the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request the transfer of your personal data to another party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
Contacting Us
If you have any questions about this Privacy Policy, please contact us at:
Changing Gear Vehicle Recovery
Phone: [Your Phone Number]
Email: [Your Email Address]
Address: [Your Business Address]
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
write the terms of service policy for changing gear vehicle solutions, include terms and conditions for mobile mechanics, vehicle recovery and transport, scrap car recycling, changing gear is not liable for any damages caused to customers property whilst in our possession it is of the customers concern to acquire appropriate insurance before using one of our services